Terms & Conditions
THE FOLLOWING CONTAINS ESSENTIAL INFORMATION FOR YOU TO BE AWARE OF BEFORE MAKING A PURCHASE TO AN EVENT HELD BY ANY OF THE ENTITIES LISTED BELOW. READING THIS MAY SAVE YOU DISAPPOINTMENT IN THE FUTURE. BY PURCHASING A TICKET TO ANY FUZZY EVENT, YOU AGREE TO THESE TERMS.
These terms and conditions (T&Cs) contain essential information for you to be aware of before purchasing tickets to events organised by any of the following entities: Fuzzy Events Pty Ltd (ACN 136 702 335), Now Tickets Pty Ltd (ABN 58 624 792 301), Fuzzy Operations Pty Ltd (ABN 60 624 792 310), Field Day New Years Day Pty Ltd (ABN 13 095 488 396), Fuzzy Control Group Pty Ltd (ABN 84 624 743 018), Fuzzy JV Pty Ltd (ABN 15 164 455 332), Fuzzy Projects Pty Ltd (ABN 34 624 570 690), Fuzzy Operations NZ Limited (NZBN 9429047432826), GTM Festivals Pty Ltd (ABN 36 655 541 870) (collectively we/us/our).
Groovin the Moo Lismore
Conditions of Entry – All Ages Event (NSW)
1. General Conditions
1.1 Entry to the Event is subject to holding a valid ticket and complying with these Conditions of Entry.
1.2 The Promoter reserves the right to refuse admission to, or remove from, the Event any person who fails to comply with these Conditions of Entry, the Event liquor licence, any applicable law, or any lawful direction given by Police, authorised inspectors, security personnel or Event staff.
1.3 Entry to the Event is at your own risk. The Promoter and the owner and/or lessee of the venue will not be liable for any loss, injury or damage sustained entering or within the Event, whether caused by negligence or otherwise, to the extent permitted by law.
2. Age, Identification and Wristbands
2.1 This Event is conducted on licensed premises under the Liquor Act 2007 (NSW) and is an all ages event, subject to these Conditions and the Event liquor licence.
2.2 Patrons aged 18 years and over who wish to purchase or consume alcohol must provide valid photographic identification upon request.
2.3 Any person unable to provide satisfactory evidence of age where requested may be refused service of alcohol and/or refused entry to the Event.
2.4 All patrons may be required to present valid identification at entry and upon request while on site.
2.5 Patrons may be issued with an official Event wristband and must wear and display it at all times while on site. Any patron not wearing an official wristband may be removed from the Event.
3. Alcohol and Responsible Service
3.1 Alcohol sales are subject to Responsible Service of Alcohol and harm minimisation practices.
3.2 The Promoter is prohibited by law from selling or supplying alcohol to a Minor or to an intoxicated person.
3.3 An intoxicated person may be refused entry to, or removed from, the Event.
3.4 It is an offence under the Liquor Act 2007 (NSW) for any person to supply alcohol to a Minor on licensed premises.
3.5 The Event has a zero tolerance policy for secondary supply of alcohol to Minors. Any person found supplying or attempting to supply alcohol to a Minor may be removed from the Event and referred to NSW Police.
4. Minors (Persons Under 18 Years)
4.1 A person under the age of 18 years (Minor) must not be sold or supplied alcohol at the Event and must not consume alcohol at the Event.
4.2 Minors are permitted to attend the Event only to the extent permitted by the Event liquor licence.
4.3 A Minor must be accompanied by a Responsible Adult.
4.4 For the purposes of these Conditions, Responsible Adult has the meaning given in the Liquor Act 2007 (NSW) and includes a parent or step-parent of the Minor, a legal guardian of the Minor, the spouse or de facto partner of the Minor, or an adult who is standing in as the parent of the Minor for the time being.
4.5 A Responsible Adult must not permit a Minor to consume alcohol on licensed premises.
4.6 A Minor who is required to be accompanied must remain in the presence of the Responsible Adult at all times.
4.7 A Minor who is not accompanied where required by the Event liquor licence may be refused entry or removed from the Event.
5. Searches and Prohibited Items
5.1 Entry is conditional upon consent to reasonable searches of persons and property, including bags, clothing and other possessions.
5.2 Failure to consent to a search may result in refusal of entry.
5.3 Prohibited items include, but are not limited to, alcohol, illicit substances, weapons, fireworks, flares, lasers, glass, metal containers, and any item that in the opinion of the Promoter may cause harm, offence or public nuisance.
5.4 Prohibited items may be confiscated and not returned at the discretion of the Promoter.
6. Behaviour and Conduct
6.1 Patrons must not engage in disorderly, dangerous or unlawful behaviour.
6.2 Dangerous activities including stage diving, crowd surfing, climbing, aggressive moshing or other conduct that endangers safety are prohibited.
6.3 Any person who is intoxicated, disorderly, violent or who fails to comply with a reasonable direction may be refused entry or removed from the Event without refund.
6.4 The Promoter reserves the right of admission at all times.
7. No Pass-Outs
7.1 No pass-outs or re-entry will be permitted unless expressly authorised by the Promoter.
8. Filming and Photography
8.1 By entering the Event Site, you consent to being filmed, photographed and recorded as a member of the audience.
8.2 The Promoter may use such recordings for promotional, commercial or other purposes without compensation.
9. Event Changes
9.1 The Promoter reserves the right to vary advertised programs, add, withdraw or substitute artists, and vary event times as necessary.
9.2 The Event will proceed rain or shine unless otherwise advised.
10. Compliance with Laws and Directions
10.1 All patrons must comply with the Liquor Act 2007 (NSW), any conditions imposed on the Event liquor licence, and any relevant state, territory or federal health or safety directions in force at the time of the Event.
10.2 Any breach of these requirements may result in refusal of entry, removal from the Event and/or referral to NSW Police.
1. Purchasing tickets
1.1 General
By purchasing tickets to any events organised by us (Tickets), you are entering into a binding legal agreement with us which is subject to these T&Cs.
You will need to confirm that you accept these T&Cs when you purchase Tickets directly from us or from one of our authorised ticket agents.
Before purchasing Tickets from anyone else, you should make sure that the person offering you the Tickets is entitled to transfer them to you in accordance with these T&Cs. If they aren’t, the Tickets can be cancelled without us providing any refund. Section 2 below provides details on Ticket transfer restrictions.
1.2 Prices
Australian Shows: All prices are inclusive of GST and in Australia dollars
New Zealand Shows: All prices are inclusive of GST and in New Zealand dollars
1.3 Buying multiple tickets
If purchasing multiple tickets for companions, you are given the opportunity to issue the ownership of these tickets in the name of your companions. You must take advantage of this service to allow your companion to enter the event at a separate time from you.
When you do not provide names for companions when purchasing additional tickets, you will need to accompany them when entering the event or they will not be granted access.
1.4 Email ticket delivery
Our platform provides one ticket delivery method, being email. We will attempt to deliver your e-ticket by email to the email address registered to your account.
If you do not receive your e-ticket then please contact us by email at tickets@gtm.net.au
1.5 Ticket limits
To ensure everyone gets an equal chance at purchasing tickets to our events, we set a ticket limit per customer, per event. The limit is 10 tickets except when indicated otherwise at the point of sale.
If you attempt to get around our ticket limit restrictions we may cancel any tickets you have purchased that exceed the limit of this policy without a refund.
We may review buyer and ticket sales information to identify breaches of these T&Cs.
1.6 Refund policy
You are not entitled to a refund if you change your mind or if you are unable to attend an event due to your own personal circumstances which are out of our control.
While we try our best to ensure our events run as planned, this is not always possible and we may in some cases elect to cancel, reschedule or change an event.
If we cancel an event, we will email the person whose contact details are currently associated with the Tickets to the event to organise a refund of the original Ticket price. We will only refund the original Ticket price and not any booking fees or other transaction costs you might incur. We will use reasonable efforts to pay refunds within 28 days after the date the cancelled event was scheduled to occur.
If we change the date or venue of an event, Tickets will still be valid for the new date and venue. You are not entitled to a refund if we reschedule an event to a later date that is within a reasonable time of the original date. You are not entitled to a refund if we move an event to a different venue that is within a reasonable distance of the original venue and has substantially similar facilities and amenities to the original venue.
We reserve the right to add, withdraw, reschedule or substitute artists. If we change any other details of an event, such as line-up changes for artists performing at an event, you are not entitled to a refund.
If you have any questions about refunds, including for cancelled or rescheduled events, please contact us at tickets@gtm.net.au.
2. Ticket transfers
2.1 General restriction
You are only permitted to transfer Tickets to another person in a manner that is expressly permitted under these T&Cs. All other transfers are expressly prohibited. These T&Cs bind all permitted transferees.
If we become aware of any actual or attempted transfer of Tickets in a manner that is not expressly permitted under these T&Cs, we may immediately cancel such Tickets without notice and without providing any refund or other compensation.
A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorisation is given by us.
2.2 Permitted transfers to friends and family
We may offer a ticket name-change service for certain events to allow you to transfer Tickets to your friends and family.
You must pay any fees we specify to use any name-change service, which fees will be payable for each Ticket that is transferred.
Any name-change service is ONLY for transfers amongst friends and family. We reserve the right to require proof of friendship or familial connection prior to allowing a transfer or to verify that transfer was validly made. The sufficiency of such proof will be at our discretion.
To enquire about our name-change service please contact us at tickets@gtm.net.au.
2.3 Permitted transfers via our ticket resale facility
Due to the continuing increase in third party ticketing sites such as Viagogo, Ticketmaster resale, Ebay and Gumtree we may offer an official resale facility once an event has sold out.
As with name-changes there are fees associated with the resale facility that may differ between events. Please check the resale event site for confirmation of fees for your event.
Every ticket sold via our official resale facility must be sold at the original ticket price (plus associated fees). Tickets sold via our official resale facility will be guaranteed to be real which ensures a safe transaction for both seller and purchaser.
We reserve the right to open and close our resale facility at any time. Any tickets not sold via resale when closed will be returned to the relevant customer’s account. We are not liable for any unsold tickets.
2.4 Permitted transfers for events in NSW, SA and WA
There are laws in place in certain states that prohibit resale of tickets to certain events or limit the prices at which they may be resold. As a ticket purchaser, you are responsible for complying with any such laws. If you do not comply these laws then any resale will be a breach of these T&Cs.
3. Attending events
3.1 General
The terms in this section 3 relate to requirements for attending events. You must comply with all requirements specified below. If you fail to comply we may refuse you entry to an event or eject you from an event. You will not be entitled to any refund if you are refused entry or ejected, and you may be liable to pay us compensation for any loss or damage you cause.
3.2 Event restrictions
Unless otherwise stated, entry to events is restricted to persons over 18 only.
In accordance with Australian venue, police and liquor licensing requirements, the only acceptable forms of identification are:
– A current photo driver’s license.
– Current Passport.
– An accepted Proof of Age card.
No BYO alcohol as most venues are licensed. Food, alcohol and non-alcoholic beverages will be available for purchase at the event.
No unauthorised video or audio recording is permitted.
3.3 Entry Conditions
For the comfort, safety and enjoyment of all persons attending this event please be advised of the following conditions:
(a) You must have a valid ticket or other authorisation/accreditation to enter the event. Patrons will be required to present photo ID as proof of age upon entry and upon request within the event;
(b) Any person gaining unauthorised access to this event may be liable to prosecution;
(c) Any person found not to be wearing an official event wristband will be ejected from the event;
(d) Organisers reserve the right to search all persons and all personal possessions at the time of entry to the venue. Failure to comply will mean you will be prevented from entering the event.
(e) This event is fully licensed. Alcohol sales are subject to Responsible Service of Alcohol and Harm Minimization Practices. We are prohibited by law from serving liquor to intoxicated persons.
(f) Activities such as ‘stage diving’, ‘moshing’, ‘climbing’ and ‘crowd surfing’ are strictly prohibited.
(g) Persons causing a disturbance or refusing to comply with requests from Security will be ejected from the event.
(h) Anyone found to be breaking conditions of entry inside or outside the event or any behaviour deemed to be anti-social will be refused entry and/or ejected from the event without refund.
(i) The promoter reserves the right to refuse entry or reject patrons from the event at its sole discretion;
(j) The promoter or venue shall not be held liable for any loss, injury or damages sustained entering or at the event.
(k) By entering this event site you agree to being filmed or photographed, the product of which may be used for marketing or promotional purposes.
(l) By using our medical facilities you consent to the promoter having access to your medical records.
(m) The promoter reserves the right to vary advertised programs and to add, withdraw or substitute artists where necessary.
(n) Sound at this event may reach levels that can damage your hearing; free earplugs are available from first aid.
(o) Volume levels at all outdoor events vary depending on many factors such as EPA noise restrictions and may or may not be as loud as an indoor event.
(p) Please keep your shirt on! Anyone not wearing a top of some sort may be asked to put one on. If you refuse you will be removed from the event.
(q) No passouts will be permitted, unless otherwise advised.
(r) Any person bearing or wearing gang colours, patches or insignias will not be permitted entry to the event.
The following restricted or prohibited items are not permitted by patrons into the event:
(a) Glass bottles or cans (includes perfume bottles and makeup containers);
(b) Any liquids – including alcoholic beverages, e-cigarette liquids, pump sunscreen;
(c) Illicit drugs: www.australia.gov.au/drugs
(d) Knives or other dangerous weapons including potential missiles;
(e) Flares, fireworks or sparklers;
(f) Lasers or laser pointers;
(g) Animals or pets (other than guide dogs);
(h) Professional recording or broadcast devices without the promoter’s permission;
(i) Flags with poles, large flags or banners that may obstruct the view of other patrons;
(j) Any item that you intend (or such quantities of the item from which Management can reasonably infer that you intend) to distribute, hawk, sell, offer, expose for sale or display for marketing or promotional purposes;
(k) Large items including drink coolers, ice boxes, chairs (including foldable chairs);
(l) Umbrellas;
(m) Any dangerous goods: Any other items as determined by Security or Management that may cause injury or public nuisance; and
(n) Plastic sealed or opened drink containers (only empty, clear reusable water bottles are allowed into the event);
(o) Drones or other airborne recording/ photography devices;
(p) Metal drink bottles;
(q) Any dangerous goods;
(r) Large bags and/or backpacks over the size of an A4 piece of paper, or otherwise deemed dangerous by security;
(s) Any other items deemed as dangerous by Security or event staff.
PRESCRIPTION MEDICINE
Medication is allowed to be brought into the event, under the following conditions:
It must be in its original packaging and untampered. This must be placed in a clear, resealable bag accompanied by the proof of script and requirement.
You are only permitted to bring the dosage for that day.
All medication will undergo normal security processes upon entry. At the discretion of the Front Gate Manager / Security Manager, it may be required to be cloaked at ‘Anything Anytime’.
Any prohibited items found will be confiscated. Alcohol will be disposed of, illegal substances or weapons or items considered dangerous or offensive will be handed over to the police. Anything else is the responsibility of the attendee to manage.
3.4 Entry to the event
When entering the event your ticket information will be checked against your Photo ID, and any inaccuracies that prevent us from identifying you as the owner of the ticket may prevent you from being allowed access to the event.
3.5 Other requirements
At multi stage or multi room events, capacities of some stages/areas may be limited. Once the maximum capacity of any area is reached there will be no further admissions. Your purchase of an event ticket does not guarantee admission to all areas at all times.
Please ensure that you party safe at our events.
Many festivals and events across Australia have been targeted by sniffer dog operations. Possession of even a small quantity of illegal drugs can lead to a criminal conviction and a criminal record for life, not to mention a bad day.
3.6 Injury at events
To the extent permitted by law, we disclaim all liability for any injuries caused at an event. You assume all risks in relation to the event, whether before, during or after the event.
4. General
4.1 Variations
We may vary these T&Cs at any time without notice to you. These T&Cs will apply as varied by us from time to time to all Tickets we subsequently issue. You should check our website to see the most up-to-date T&Cs.
4.2 Termination
Subject to your refund entitlements as provided in section 1.6 above, you are not entitled to terminate the agreement between us and you in relation to Tickets. We may terminate the agreement between us and you in relation to Tickets if you breach any part of these T&Cs.
4.3 Australian Consumer Law
These T&Cs are intended to accommodate any consumer guarantees that apply to our events under the Australian Consumer Law. If any part of these T&Cs is inconsistent with any applicable consumer guarantees under the Australian Consumer Law, such part will be read-down to the minimum extent necessary to remove the inconsistency.
4.4 Laws and Jurisdiction
The provisions of these T&Cs are governed by the laws of New South Wales, Australia.